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Client Successes

An Innovative Currency Trading System at Bank of Tokyo and JP Morgan

In the late 1980s, many major bank’s currency trading systems were hosted on mainframes.  The systems, though powerful, were not easy to use. Read more

First USA Credit Card Order Process Improvement

The order process for partnership credit cards at First USA (now part of Chase) involved a series of manual steps that touched almost every department of the company. The inefficiencies in the process were glaring and confusion and errors were common, resulting in delays and cost issues. Read more

Optimizing the Credit Card Customer Service Call Center

Barclays USA implemented a call center desktop application for customer service handling of inbound calls, which was integrated with their core telephony application.  The first versions of the application were successful in increasing customer service productivity, but the application had problems; Read more