Sales Force Automation Using iPhone, iPad and the Web
Challenge
A global leader in medical device manufacturing with over 1,000 sales consultants was using a manual system for order entry and follow up. This required time consuming effort by sales consultants, customer service and sales management. It was obvious to the sales division that many opportunities existed for efficiency improvements by using current web and mobile technologies. Read more
Clinical Trial Automation
Challenge
A leading pharmaceutical services provider was interested in developing a system to streamline the ratings collection process for their clients’ clinical trials. Many study sponsors desired better methods for the collection of ratings. They needed better security, monitoring and reporting to sponsors as well as increased quality of ratings within and across study sites.
A Customized Quoting and Estimating Application for Steel Machining
An established stainless steel machining company generated approximately 20 quotes per day using a complex manual process to calculate material, labor and shipping cost for each job. Experienced salesmen could generate a simple quote in 10-20 minutes, but new salespeople could easily spend an hour on a single quote. Read more
Astra-Merck: Prilosec Physician Survey Application
In the lead up to full-scale marketing of Prilosec, Astra-Merck sought feedback from a group of physicians regarding the most effective means of marketing. Read more
Merck Research Clinical Trial Random Study Improvement
Merck Research Laboratories management saw an opportunity to improve a portion of the clinical trial phase of their drug approval process: the generation of random numbers for blind studies. Read more
An Innovative Currency Trading System at Bank of Tokyo and JP Morgan
In the late 1980s, many major bank’s currency trading systems were hosted on mainframes. The systems, though powerful, were not easy to use. Read more
First USA Credit Card Order Process Improvement
The order process for partnership credit cards at First USA (now part of Chase) involved a series of manual steps that touched almost every department of the company. The inefficiencies in the process were glaring and confusion and errors were common, resulting in delays and cost issues. Read more
Optimizing the Credit Card Customer Service Call Center
Barclays USA implemented a call center desktop application for customer service handling of inbound calls, which was integrated with their core telephony application. The first versions of the application were successful in increasing customer service productivity, but the application had problems; Read more
Medical Systems Product Development
Shared Medical Systems (SMS, which is now part of Siemens) is a developer of software for the healthcare industry. In the early 1990s, the company began work on a hospital scheduling application as a part of its portfolio of medical application software. Read more
Christiana Care Flexible Patient Registry Architecture
Christiana Care faced numerous national and state requirements for reporting of medical information. Creating required reports proved to be a tedious and largely manual process, often requiring manual review of handwritten charts and physician notes. Read more